Question 1

How do I download clips?

Accepted Answer

All athlete clips are saved in the AGL cloud. When viewed on the web, you can download the actual clip in MP4 format. Downloading clips is currently only supported on a web browser.

1. Click on the vertical ellipses in the lower right-hand corner of the video
2. An option to download the video will pop-up, click “Download”
Once downloaded, save it to a folder and email yourself the clips. Download the video clips directly to your phone, laptop or tablet.

Question 2

How do I email a college coach?

Accepted Answer

1. Log into your Athlete Profile on the AthletesGoLive app 
2. On your Athlete Profile home page, select watch list, select the coach you would like to email 
3. Click “Email Coach” from the coach’s profile 
4. Select either “With Video Clips” or “Without Video Clips” and click “OK” 
5. If including a video, select the video clip you want to send and click “OK” 
6. Once the email opens, edit the subject line and message
7. The video clip (if included) and link to your Athlete Profile will be attached at the bottom of email 
8. Click “Send”

Question 3

How do I set up my Athlete Profile?

Accepted Answer

To create an athlete profile, you will need a Premium+ Athlete Subscription. 
To get logged in for the first time you will need to: 
1.  Log out of your fan profile.
2.  Log in as athlete using same email and password as fan. You will only have to do this the first time.  After the athlete profile is set up, you can switch user type without having to log out.
3. Click edit profile & start updating your athletic and academic information

https://youtu.be/pjTeUmwMhHQ

Having Trouble? Contact Support.