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CONTACT SUPPORT

  • How do I set up my Athlete Profile?
    To create an athlete profile, you will need a Premium+ Athlete Subscription. To get logged in for the first time you will need to: 1. Log out of your fan profile. 2. Log in as athlete using same email and password as fan. You will only have to do this the first time. After the athlete profile is set up, you can switch user type without having to log out. 3. Click edit profile & start updating your athletic and academic information
  • How do I email a college coach?
    1. Log into your Athlete Profile on the AthletesGoLive app 2. On your Athlete Profile home page, select watch list, select the coach you would like to email 3. Click “Email Coach” from the coach’s profile 4. Select either “With Video Clips” or “Without Video Clips” and click “OK” 5. If including a video, select the video clip you want to send and click “OK” 6. Once the email opens, edit the subject line and message 7. The video clip (if included) and link to your Athlete Profile will be attached at the bottom of email 8. Click “Send”
  • How do I download clips?
    All athlete clips are saved in the AGL cloud. When viewed on the web, you can download the actual clip in MP4 format. Downloading clips is currently only supported on a web browser. 1. Click on the vertical ellipses in the lower right-hand corner of the video 2. An option to download the video will pop-up, click “Download” Once downloaded, save it to a folder and email yourself the clips. Download the video clips directly to your phone, laptop or tablet.
  • How do I set up a stream?
    1. Set streaming device to “Do Not Disturb” 2. Log in with streaming credentials 3. Click “Start Broadcast” on the scheduled game 4. Place device in a landscape position. 5. Click the orange button and make sure the time starts 6. Place the streaming device on fence 7. When game is complete, click orange button to end the broadcast
  • How do I set lineups?
    You can only set line-ups from within the app. Here’s how: 1. Log in to the app with your team profile 2. Make sure you have your game scheduled 3. Set the line-ups prior to the start of the game 4. Go to “Upcoming Games” on the home page of your team profile 5. Click “Set Team Line-Up” 6. Choose home or away team (can also be selected at the start of the game) 7. Set your line-up & opponents’ line-up (the line-up from your previous game will automatically populate) NOTE: All players below the black line are subs 8. Hold and slide players to position them in the correct line-up order (slide any subs below the black line) 9. Click on “Position” to choose each player’s position 10. Click on the batting order number to make a player a flex (when the prompt asks, click “Yes”) 11. If a player isn’t listed, click the green plus in the bottom right corner or manually add a player 12. Once finished, click “Save Line-Up” 13. If you do not have a line up to enter before the start of the game, you can save a line up and make any changes from the scoring page using the “Line-Up Changing” feature
  • How do I schedule games?
    1. Log into your team profile 2. Click menu icon in the top left corner 3. Select “Schedules” 4. Click “Schedule Game” 5. Enter necessary information (Event Name, Site, Venue, and Address are not required – all other fields are required) 6. Type in the name of your opponent – if the opponent is an AGL subscriber, their name will appear when typing it (if not an AGL subscriber, type in their team name) 7. Click “Add Schedule” – a confirmation message will appear, click “OK” 8. Return to home screen 9. Games will be listed under Upcoming Games
  • How do I get on a leaderboard?
    To qualify for event leaderboards, visit our Leaderboards page and find your event ID. 1. Add your event ID to your scheduled game. 2. Stream AND score your game.
  • How do I edit stats or box scores?
    1. Go to “Archived Game”, 2. Click “Edit Box Score” 3. Click the hyperlinked name for each athlete, click “Update Stats” and make the appropriate changes 4. When finished, click “Update”
  • Will it cost me anything to stream and score?
    Nope! You can create a free account for your team and stream and score for free.
  • How do I upgrade my subscription?
    1. Log in to your account on www.athletesgolive.com 2. Choose the menu on top left of screen (three bars) 3. Click “Subscription” 4. Click “Change Pass Type” to upgrade *Purchases made through Apple/Google cannot be upgraded. Log into your Apple/Google account, click “manage subscriptions” and cancel your AGL subscription. AGL does not have access to your Apple/Google account. Once cancelled, go to www.athletesgolive.com to purchase the type of subscription you want.
  • How do I update my credit card?
    1. Log in to your account as FAN on the website (not app on phone) 2. Choose Menu bar on top left of screen (three bars) 3. Choose Subscription 4. Choose change credit card

More questions about how to maximize your AGL features? 

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